Monday, July 4, 2011

Google Plus for customer support

Google Plus can be used to simplify the customer support experience.

Imagine that the only thing that you will need to do it`s to give them a call on Google Voice, and there you have it, at the end of the line you have a real person, ready to help you with your problem.

the same can be with video, the bussines can jave a all day hangout and when somebody needs to resolve something with the customer support, they will join a hangout, and and the end of the conversation you can even smile at the persons, and tell them how much you appreciate there work

1 comment:

  1. This could be a killer app for CRM. Allow nested circles that can be shared and all of a sudden you've got a customer list that can be shared among sales staff. Click on a customer and you see all the recent communication with that person. Use 'future G+' and book in an appointment, place an order for the customer in an integrated G+ app, click a client group and send out weekly specials to the entire group... ... ...